Streamline your Sales or Service Ops: Accurately assign Leads & Cases FAST
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Unlock Historical DataRight Rep: Distribute by team using round robin, weighted assignment, territory, skills-based, lead/case source or account match. Prioritize your assignment criteria based on the process that delivers the highest results.
Right Time: Load balancing helps to maintain fairness of lead & case assignments while working hours and online toggle makes sure nothing slips through the cracks.
Every Time: Alerts, analytics, and tracking time to contact along with auto-reassign helps manage sales & service team productivity and predictability.
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